Orders which are already shipped can’t be fully refunded. If the ring isn’t shipped yet we can issue a full refund upon the customer’s request.

Returns

Faulty or inaccurate size product

If you find the ring you received is defective we will provide a replacement free of charge.​

• If you have ordered the wrong size ring, we can replace it with a new one for an additional 20.00 EUR to cover the shipping and handling cost of the replacement ring.

• If you have ordered a customizable item in the wrong size, we offer a replacement for an additional 50.00 EUR.

Refund

You can return or exchange your CNICK Ring within 14 days of receiving it, as long as it is fully functional and undamaged. You can choose to receive a refund or an exchange. However, the shipping and handling charges from your original order, including VAT or customs fees, are non-refundable.

Warranty

Your CNICK is warranted for a period of one (1) year from the original date of purchase under the terms and conditions of this warranty.

• The warranty covers manufacturing defects, breakage, or stop functioning.
• The warranty doesn’t cover loss, polish damage, or changes in appearance due to careless handling and improper use of outside of our care instructions.

Proof of purchase is required.    

 For warranty claim inquiries or assistance, please contact us at hello@cnick.io